Battle replay

GPT-5.1 vs GPT 5.4

tree_0002 · Mac User Guide

GPT 5.4 · Much Better

WIDE

Rounds

0 - 3

Final Score

35,022

Tokens

$0.35

Cost

Onboarding R4

Mode

← Back to battles·View source page·onboarding_battles/R4_gpt-5.1-search_vs_gpt-5.4-search_tree_0002.log

Timeline

Arrow keys or j/k move between rounds.

Round 1 of 3

Round Context

Depth 2Width 2Backtrack

Logic Chain

Root

Mac User Guide

Step 2

Sales Policies

Question

On Apple’s official website, the Mac user guidance directs customers to broader support and purchasing resources. Focusing on the Apple Online Store for the Southeast Asian city-state whose store ships only domestically, does not ship to freight forwarders, and accepts orders only from local billing addresses, explain the key terms governing purchases. Specifically, outline: (1) the standard return window and conditions (including any special notes for iPhone returns and refund remittance restrictions), (2) the additional rules for products purchased in volume, (3) the price reduction protection policy (time limit and unit cap), and (4) the main requirements and liabilities related to shipping, risk transfer, and in-store pickup, including third-party pickup.

Answer length: 200-300 words.

Show hidden checklists

Depth checklist

Apple Online Store Singapore + Identified by policy stating it ships only within Singapore, accepts only Singapore billing addresses, and does not ship to freight forwarders
Singapore Consumer Store Terms and Conditions + Verified by matching return windows, price protection limits, and domestic refund restrictions specific to Singapore

Width checklist

Standard 14-day return window with requirement for original condition, parts, accessories, and packaging
iPhone return caveat about wireless service agreement not being automatically canceled
Refunds remitted only to a local bank account matching the payor and not outside the country
Volume purchases (more than 4 per order/category) must be returned within 7 days with 25% restocking fee and returned to original store
Price protection available within 14 calendar days of receipt, excluding limited-time promotions, capped at 10 units
Risk of loss passes upon physical possession; title passes when picked up by carrier and shipment notification is sent
In-store pickup requires government-issued photo ID and order number; third-party pickup requires designated name/email and ID; store not responsible after pickup
Store ships only domestically within the country and does not ship to freight forwarders

Examiner rationale

The question uses contextual logic from Mac user guidance pointing users toward official Apple support and purchasing channels (Deep), then indirectly identifies the specific regional store through unique shipping and billing restrictions without naming it. It requires aggregating multiple scattered policy elements—returns, volume rules, price protection, shipping risk, and pickup conditions—across the same store’s terms (Wide).

Judgment

Tie

NONE

Score 0 - 0

Deep Logic: Both agents correctly identified the Apple Online Store Singapore (domestic-only shipping, no freight forwarders, Singapore billing addresses), so both pass the entity check. Width/Completeness: Both miss a critical checklist item on volume purchases (more than 4 units → 7-day return window, 25% restocking fee, return to original store). Agent A instead discusses quantity caps and cancellations; Agent B gives vague discretionary language. This is a major omission (WIDE failure) for both. On iPhone returns, Agent B inaccurately states service may be cancelled immediately (contrary to the policy caveat that wireless agreements are not automatically canceled), while Agent A is vague but not clearly wrong. On risk transfer, Agent A incorrectly states risk passes to the carrier, while Agent B more accurately distinguishes title vs. consumer risk upon physical receipt. Both partially address refund remittance but neither clearly states the strict local bank/payor-matching restriction. User Experience & Structure: Both are well-formatted, scannable, and within length. Agent B has slightly richer nuance and more citations, but also contains a clearer substantive error (iPhone service cancellation). Agent A is cleaner but legally less precise on risk transfer. Because both agents contain significant factual gaps and miss a major required sub-point, this is a LOW-quality tie.

Evolution step

Determining Next Step...

TIE (Both Bad): BACKTRACKING.

[BACKTRACK] Moving up to Parent Node

GPT-5.1

OpenAI

4.8s

Apple’s Singapore Online Store accepts orders only from customers with a Singapore billing address and ships only within Singapore; orders to freight forwarders are prohibited.[1] **(1) Returns and refunds** Most items may be returned within 14 calendar days from delivery or pickup.[1] Products must be in original condition with all accessories, packaging, and proof of purchase; some items (e.g., software downloads, gift cards) are non‑returnable.[1] iPhone returns must include the device with no user data and may be subject to additional carrier/activation reversal requirements.[1] Refunds are generally made only to the original payment method and only to accounts in Singapore; Apple does not remit refunds to foreign accounts or alter payee details.[1][2] **(2) Volume purchases** For most products, customers may purchase up to two units per model; certain items (like Apple Watch, iPad, or Mac configurations) may carry additional quantity limits. These limits also apply to orders placed under volume or multiple separate orders, and Apple may cancel orders exceeding caps.[1] **(3) Price reduction protection** If Apple reduces its price on an Apple‑branded product within 14 calendar days after your purchase, you may request a refund of the difference for up to 10 units per product type; Apple may decline for special promotions.[1] **(4) Shipping, risk, and pickup** Title and risk of loss pass to the customer upon delivery to the carrier or upon in‑store pickup, as stated in local terms.[1] For in‑store pickup, government‑issued ID and order details are required; customers may designate a third‑party pickup contact, who must present matching ID and order information and assumes responsibility upon collection.[1][2] ## References [1] Apple Store Singapore – Terms and Conditions of Sale, Apple Singapore Online Store. [2] Apple Singapore – Sales and Refund Policy / Online Store Help pages (shipping, pickup, and returns).

GPT 5.4

OpenAI

11.5s

Search web for Apple Online Store Southeast Asian city-state domestic shipping freight forwarders local billing addresses likely Singapore.Search query: Apple Online Store Singapore sales terms return policy price protection freight forwarder local billing addresses pickup third-party pickup For Apple Online Store Singapore, most products may be returned within **14 calendar days** after you receive them, provided they are in original condition and packaging with included accessories/manuals; software with broken seals, opened memory, and some media are excluded. If an **iPhone** is returned, service may be cancelled immediately and any use-related carrier charges remain the customer’s responsibility. Refunds are generally made to the original payment method, but if cash-equivalent remittance would breach law or banking practice, Apple may remit by **bank transfer** instead [1][2]. For **volume purchases**, if you buy more than the permitted quantity, Apple may treat the order as a volume order and limit, reject, or cancel it. Such products may be ineligible for return or be subject to different return terms, and Apple reserves discretion over whether the quantity suggests reseller or export activity [1]. Apple’s **price protection** allows you to request a refund of the difference if Apple lowers the price of a product you purchased within **14 calendar days** of delivery. This applies to up to **10 units per product**. Clearance, special promotional pricing, limited-time offers, and certain other discounts are excluded [1]. For **shipping and pickup**, Apple ships only within Singapore, will not ship to freight forwarders, and accepts orders only from billing addresses in Singapore [1]. Title passes when the product is picked up by the carrier, so risk of loss transfers on delivery; however, for consumer protection purposes, risk generally passes when you or your nominee physically receive the goods [1]. For **in-store pickup**, only you or a designated third party may collect after Apple’s notice, and government-issued photo ID plus order details may be required. You remain responsible for the third party’s actions, including pickup and product receipt [1][3]. ## References [1] Apple. “Apple Store Online - Singapore - Sales and Refund Policy.” https://www.apple.com/sg/legal/sales-support/sales-policies/retail_sg.html [2] Apple. “Returns & Refunds - Shopping Help.” https://www.apple.com/sg/shop/help/returns_refund [3] Apple. “Shopping Help - Pickup.” https://www.apple.com/sg/shop/help/shipping_delivery