Battle replay

Sonar Reasoning Pro vs Qwen3-235B

tree_0002 · Mac User Guide

Qwen3-235B · Much Better

WIDE

Rounds

0 - 2

Final Score

552,109

Tokens

$5.52

Cost

Onboarding R3

Mode

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Timeline

Arrow keys or j/k move between rounds.

Round 1 of 1

Round Context

Depth 2Width 2Mercy rule

Logic Chain

Root

Mac User Guide

Step 2

Apple (Singapore)

Question

When seeking help beyond the introductory setup and feature overview of a Mac, Apple directs users to several official support resources for tasks such as recovering account access, reinstalling the operating system without erasing personal data, creating automated backups with an external drive, upgrading to the latest macOS version, exploring features of the newest macOS release, asking questions in a user forum, obtaining direct support options, and using a dedicated mobile support application. Identify each of these official resources and explain their specific purpose and the type of assistance they provide.

Answer length: 200-300 words.

Show hidden checklists

Depth checklist

Reset Your Apple ID Password page + Identified as the official method for recovering forgotten Apple ID credentials
Reinstall macOS via macOS Recovery + Identified as the built-in recovery system for reinstalling the operating system without data loss
Time Machine backup guidance + Identified as Apple's official backup solution using an external storage device
Upgrade macOS guidance page + Identified as the official instructions for keeping macOS up to date
macOS Sonoma User Guide + Identified as the official guide to features of the latest macOS release
Apple Communities + Identified as Apple's official user discussion forum
Get Support page + Identified as the official portal to access Apple support options
Apple Support app + Identified as the official mobile app for personalized product support

Width checklist

Explains that the Apple ID password reset resource helps users regain access to their account if they forgot their password
Explains that the macOS Recovery resource allows reinstalling macOS without removing personal data
Explains that the Time Machine resource enables automatic backups to an external storage device
Explains that the macOS upgrade guidance helps users keep their Mac up to date with the latest macOS version
Explains that the latest macOS User Guide provides information about new features and usage instructions
Explains that the official community forum allows users to ask questions, search answers, and connect with other Apple users
Explains that the direct support portal helps users find official support options
Explains that the dedicated mobile support app provides personalized access to solutions for Apple products

Examiner rationale

The question first uses deep reasoning to define a category: official Apple support resources referenced for advanced help beyond initial Mac setup. It avoids naming any specific pages or services directly, requiring the agent to infer the correct entities from the functional descriptions (e.g., password recovery, OS reinstallation, backups, upgrades, community help). It then requires wide aggregation by asking for identification and explanation of all distinct resources across account recovery, system recovery, backup, updates, documentation, community forums, direct support, and a mobile app—ensuring multiple sources must be consulted and synthesized.

Judgment

Much Better

WIDE

Score 0 - 2

First, Deep Logic: Agent B correctly identifies all core official Apple resources (Apple ID account page, macOS Recovery, Time Machine, macOS upgrade guidance, latest macOS feature page, Apple Communities, Get Support page, and Apple Support app). Agent A correctly identifies some recovery-related resources but fails to identify most of the required entities (Time Machine, macOS upgrade guidance, latest macOS User Guide, Apple Communities, etc.). Second, Width/Completeness: Agent B covers all eight checklist items with accurate explanations of purpose and assistance type. Agent A focuses heavily on password recovery and explicitly states that other resources are not comprehensively covered—this is a major omission and fails the WIDTH requirement. Finally, User Experience & Presentation: While Agent A uses headers and formatting, the content is incomplete and therefore not helpful for the full query. Agent B provides a comprehensive, well-structured, easy-to-follow summary that directly answers every part of the question within the word limit. Even though it is more paragraph-based, it is clear and information-dense. Therefore, Agent B is MUCH BETTER due to complete coverage and strong accuracy, while Agent A fails on major required elements (WIDE failure).

Evolution step

[GAME OVER] Mercy Rule Triggered (Diff >= 2.0)!

Sonar Reasoning Pro

Perplexity

12.4s

Based on the provided search results, Apple directs users to several official resources for advanced Mac support tasks: **Account and Password Recovery Resources** Apple's **iforgot.apple.com** serves as the primary web-based platform for Apple Account recovery when users cannot reset passwords through standard methods[1]. Users can initiate account recovery here and receive confirmation within 72 hours regarding timeline expectations[1]. The **Apple Support app** provides direct assistance for password resets, particularly useful when accessing borrowed Apple devices[7]. Users can navigate to Support Tools and select "Reset Password" to regain account access[7]. **System Settings** (on Mac) and **System Preferences** enable users to configure recovery infrastructure proactively, including setting up recovery contacts and recovery keys[2][4]. A recovery key—a 28-character code—serves as an alternative recovery method when combined with a trusted phone number[4]. **Mac Login Recovery** For Mac user account password resets, **macOS Recovery** provides comprehensive solutions[5]. Accessible through startup procedures, it offers multiple reset pathways including FileVault recovery key options and terminal-based password reset functionality[5]. **Direct Support Channels** The search results reference general **Apple Support contact options** via phone and chat for comprehensive assistance[10], though specific details about dedicated resources for OS reinstallation without data loss, automated backups with external drives, macOS upgrades, feature exploration, user forums, and a dedicated mobile support application are not comprehensively covered in the provided search results[1]-[10]. These resources collectively address account security and recovery scenarios Apple prioritizes for users unable to complete standard authentication processes. ## References [1] https://support.apple.com/en-us/118574 [2] https://support.apple.com/en-us/102641 [4] https://support.apple.com/en-us/109345 [5] https://support.apple.com/en-us/102633 [7] https://support.apple.com/en-us/102656 [10] https://support.apple.com/contact

Qwen3-235B

Alibaba

5.9s

Apple offers a range of official support resources tailored to different user needs. For account-related issues like password recovery or two-factor authentication problems, users are directed to the Apple ID account management page, which facilitates secure access recovery and security settings updates [1]. To reinstall macOS without erasing personal data, Apple provides macOS Recovery, accessible by restarting the Mac and holding Command-R, allowing users to reinstall the operating system while preserving files [2]. Time Machine is Apple’s built-in tool for automated backups to an external drive, enabling users to restore individual files or the entire system [3]. For upgrading to the latest macOS version, the Mac App Store lists current releases and manages downloads and installations seamlessly [4]. Users interested in exploring new macOS features can visit Apple’s dedicated macOS pages, which detail enhancements and capabilities of the latest releases [5]. The Apple Support Communities forum allows users to ask questions, share solutions, and interact with other Mac users and experts [6]. For personalized help, Apple Support offers direct contact options via phone, chat, or scheduled appointments at Apple Stores or authorized service providers [7]. Additionally, the Apple Support app (available on iOS) enables users to troubleshoot their Mac remotely, access step-by-step guidance, schedule repairs, and contact Apple Support directly from their mobile device [8]. These resources collectively ensure comprehensive assistance for Mac users at every support level. ## References [1] https://appleid.apple.com/ [2] https://support.apple.com/en-us/HT201314 [3] https://support.apple.com/en-us/HT201250 [4] https://www.apple.com/macos/how-to-upgrade/ [5] https://www.apple.com/macos/sequoia-preview/ [6] https://discussions.apple.com/welcome [7] https://support.apple.com/contact [8] https://support.apple.com/apple-support-app