Last updated11 Apr 2026, 3:22 pm SGT
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Battle replay

Kimi K2 vs GLM-4.7

tree_0002 · Mac User Guide

Kimi K2 · Better
BOTH
2
Rounds
2 - 0
Final Score
997,630
Tokens
$9.98
Cost
Onboarding R2
Mode
← Back to battles·View source page·onboarding_battles/R2_glm-4.7_Kimi-k2_tree_0002.log

Timeline

Arrow keys or j/k move between rounds.

Round 1 of 2

Round Context

Depth 2Width 2Drill down
Logic Chain
Root

Mac User Guide

Step 2

Sales Policies

Question

Based on the sales policies for the Apple Consumer Store in Singapore, compare the return constraints—specifically regarding return location, time limits, and restocking fees—for 'custom third-party prescription optical inserts' versus 'volume purchases' (defined as an aggregate of more than four items). Additionally, explain the specific eligibility criteria and exclusions for claiming a refund if the price of a purchased product is reduced shortly after delivery.

Answer length: 200-300 words.

Show hidden checklists
Depth checklist
  • Identify 'ZEISS Optical Inserts - Prescription' as the specific third-party product with unique return restrictions (distinct from 'Readers' or standard products).
  • Identify 'Return of Products Purchased in Volume' section to extract the 25% fee and 7-day limit logic.
  • Confirm the context is specific to the 'Singapore Consumer Store' (e.g., noting the Singapore-specific policy nuances if applicable, though the rules provided are the key).
Width checklist
  • Prescription Inserts: Must be returned online or via phone (cannot be returned to an Apple Store location).
  • Prescription Inserts: Return window is within 14 days of receipt.
  • Volume Purchases: Return window is within 7 days of receipt.
  • Volume Purchases: Subject to a 25% restocking fee per item.
  • Volume Purchases: Must be returned to the specific Apple Store where originally purchased.
  • Price Protection: Refund available if price drops within 14 calendar days of receipt.
  • Price Protection: Excludes limited-time price reductions or special sales events.
  • Price Protection: Limited to up to 10 units of a particular product.
Examiner rationale

The question utilizes Deep Reasoning by describing the entities ('custom third-party prescription optical inserts' and 'volume purchases') rather than naming the specific policy headers (ZEISS, Volume Policy). This forces the agent to map the descriptions to the correct sections of the text. The Wide Aggregation is achieved by requiring the agent to synthesize information from three distinct sections of the policy document: the specific exception for ZEISS Prescription inserts, the strict rules for Volume returns, and the separate Price Reduction clause, contrasting their differing deadlines (14 days vs 7 days) and fees (0% vs 25%).

Judgment

Better
DEEP
Score 1 - 0

Both agents failed the Deep Logic/Accuracy check significantly. Both agents incorrectly stated that 'Custom Prescription Inserts' and 'Volume Purchases' are completely non-returnable. The Ground Truth checklist explicitly states that Inserts are returnable (online/phone only) and Volume Purchases are returnable (subject to a 25% fee and 7-day window). However, Agent A is the winner solely based on User Experience and Formatting. Agent A provided a clean, professional, and readable response with proper inline citations. Agent B, conversely, included raw internal tool logs (JSON search queries) and chain-of-thought text in the final output, making the response messy and difficult to read. Since both failed on facts, the agent with the usable interface wins.

Evolution step
Determining Next Step...
WINNER is A. Targeting Loser Failure: DEEP.
Action: Deep+1 (Drill Down)
Descended to: 'Legal'

Kimi K2

Moonshot AI

214.5s
Apple Singapore's Sales & Refunds Policy explicitly prohibits returns for both custom third-party prescription optical inserts and volume purchases, though for different reasons. Prescription optical inserts manufactured by Zeiss for Vision Pro are custom-made medical devices produced to individual specifications, making them non-returnable and non-exchangeable at any Apple location or through courier service [2]. Since returns are categorically denied, standard policy elements like time limits, restocking fees, and return locations are rendered irrelevant [2]. Volume purchases—defined as acquiring more than four units of a single product per transaction—are similarly non-returnable under Apple's quantity restriction policy [1]. This blanket prohibition eliminates any consideration of return location options, time limits, or restocking fees for such transactions [1]. For price-drop refunds, strict eligibility criteria apply: customers must contact Apple Singapore within 14 calendar days of delivery or pickup, provide original order documentation, and demonstrate that the price reduction is permanent rather than promotional [1]. Approved refunds are processed to the original payment method within 5-7 business days. However, extensive exclusions prevent eligibility: limited-time sales, refurbished items, educational pricing, custom-configured products, developer sales, gift cards, and third-party accessories not directly sold by Apple [1]. Both optical inserts (as custom third-party medical devices) and volume purchases (as policy-restricted transactions) fall under these exclusions, making them completely ineligible for price protection claims [1][2]. ## References [1] Apple Inc. (n.d.). Apple Sales & Refunds Policy - Singapore. Retrieved from https://www.apple.com/sg/legal/sales-support/terms/ [2] Apple Inc. (n.d.). About Vision Pro prescription inserts. Apple Support. Retrieved from https://support.apple.com/en-sg/HT213906

GLM-4.7

Zhipu AI

209.1s
I'll search for information about Apple's Singapore consumer store sales policies, specifically regarding return constraints for custom optical inserts, volume purchases, and price protection policies.Search for Apple Singapore consumer store return policies on optical inserts, volume purchases, and price protection.```json { "q": "Apple Singapore Consumer Store return policy custom third-party prescription optical inserts volume purchases", "max_results": 10 } ```Let me search for more specific information about Apple Singapore's return policies for volume purchases.Search specifically for Apple Singapore return policies on volume purchases.```json { "q": "\"Apple Singapore\" return policy volume purchases more than four items", "max_results": 10 } ```Now I'll search for information about Apple Singapore's price protection policy.Search for information about Apple Singapore's price protection policy.```json { "q": "\"Apple Singapore\" price protection policy refund reduced price after purchase", "max_results": 10 } Let me search for Apple's general return and refund policy for Singapore to find more comprehensive information.Search for Apple Singapore's general return and refund policy.```json { "q": "Apple Singapore consumer store return and refund policy", "max_results": 10 } ```Let me try one more search specifically for Apple's return policy regarding custom products in Singapore.Search for Apple Singapore's return policy on custom products```json { "q": "Apple Singapore return policy custom products prescription", "max_results": 10 } ```Let me search for Apple Singapore's optical products return policySearch for Apple Singapore's optical products return policy.```json { "q": "Apple Singapore optical products return policy prescription inserts", "max_results": 10 } ```Let me try searching for Apple Singapore's sales and refunds policy directly from their websiteSearch for Apple Singapore's sales and refunds policy directly.```json { "q": "site:apple.com/sg Singapore sales and refunds policy", "max_results": 10 } Let me try searching for Apple's Singapore store return policy with different terms.Search for Apple Singapore's return policy with broader terms.```json { "q": "Apple Store Singapore return refund policy terms and conditions", "max_results": 10 } ```Based on the search results, I'll now compile the answer about Apple Singapore's return policies for custom optical inserts, volume purchases, and price protection policiesBased on my research of Apple's Singapore Consumer Store policies, custom third-party prescription optical inserts cannot be returned once ordered, as they are personalized items [1]. For volume purchases defined as an aggregate of more than four items, Apple requires customers to contact Business Team for specific return arrangements, as standard consumer return policies may not apply [2]. Regarding return location, time limits, and restocking fees: standard Apple products typically have a 14-day return window when returned to an Apple Store in Singapore, with no restocking fees if items are in original condition [3]. However, custom items like prescription optical inserts are non-returnable due to their personalized nature [1]. For price protection, Apple Singapore offers refunds if the price of a product is reduced within 14 calendar days of purchase [4]. Customers must contact Apple Support or visit an Apple Store with their receipt to request the price adjustment. This policy applies to products purchased directly from Apple and excludes limited-time promotions, special financing offers, and prices from third-party retailers [4]. Educational pricing and corporate purchases may also have different terms for price protection eligibility [4]. ## References [1] https://www.apple.com/sg/shop/help/returns_refund [2] https://www.apple.com/sg/shop/business [3] https://www.apple.com/sg/legal/sales-policies/ [4] https://www.apple.com/sg/shop/help/returns_refund/price-match